Support
Help with the Super Convenienza app, the loyalty card and online orders. Answered directly by the staff of our store in Aragona, Italy.
Contact us
We reply during store opening hours, usually within two working days. Please write from your account's email address and, if it's about an order, include its date and amount. We answer in Italian or English.
Frequently asked questions
Account
How do I create an account?
Open the app and choose "Sign up": you can use an email and password, or your Google or Apple account. If you sign up with email, you'll receive a message to confirm your address.
I forgot my password.
On the sign-in screen tap "Forgot password" and enter your email: you'll receive a link to choose a new one. If it doesn't arrive, check your spam folder and then write to us.
I didn't receive the confirmation email.
Check your spam folder. When you try to sign in, the app offers to send it again; if it still doesn't arrive, write to us from the address you signed up with.
How do I delete my account?
In the app: Profile → Delete account, then swipe to confirm. Full details on the Deleting your account page.
Points and rewards
My purchase didn't earn any points.
Points appear right after your QR code is scanned at the checkout. If they're missing, keep the receipt and write to us with the date, time and amount: we'll check and correct your balance.
I redeemed a reward by mistake.
As long as the reward code hasn't been used in store, you can cancel the redemption from the app: the points go back to your balance.
Do points expire, or can they be converted into cash?
Points are personal and cannot be converted into cash. The rewards and thresholds in force are those shown in the app; the full rules are in the Terms of Service (Italian).
Online orders
Can I cancel or change an order?
Yes, as long as it hasn't been prepared yet: call us on +39 0922 38088. For problems with an order that has already been delivered, write to us or visit the store.
How do I pay?
On delivery or when you pick up in store. The app never asks for or stores payment card details.
Where do you deliver?
In Aragona and the surrounding area. If your address isn't covered, we'll let you know before preparing the order.
Notifications and privacy
How do I turn off notifications?
In your phone's settings, under Notifications for the Super Convenienza app.
Why does the app ask for the camera?
It's only used by store staff to scan QR codes at the checkout. Customers don't need to grant it. Images are neither saved nor sent.
What data do you collect?
Only what the service needs. The full list is in the Privacy Policy.