Deleting your account
How to delete your account in the Super Convenienza app, published by SR MARKET S.R.L., and all the data linked to it.
From the app
- Open the Super Convenienza app and sign in.
- Go to Profile and tap Delete account.
- Review what will be deleted and swipe to confirm. If you use Sign in with Apple, on iPhone you'll also be asked to confirm with your Apple ID.
Deletion is immediate and cannot be undone. If you used Sign in with Apple, we also revoke the authorisation you granted to the app.
Without access to the app
- Write to supporto@superconvenienza.com from the email address you registered with, with the subject "Account deletion request".
- We reply to confirm the request really comes from you. We will never ask for your password.
- We delete the account within 30 days of the request and email you once it's done.
If you no longer have access to that email address, visit the store or call us on +39 0922 38088.
What gets deleted
- Profile: name, email address and loyalty card code.
- Points balance, transaction and redemption history.
- Order history and delivery addresses.
- In-app notifications and the push notification tokens of your devices.
- Sign-in credentials, including any link to your Google or Apple account.
Unredeemed points and rewards are lost and cannot be converted into cash. If you want to use them, redeem them before deleting your account.
What we keep
Only the tax and accounting records that Italian law requires us to keep (for example receipts and invoices for orders), for the period set by law. They are not linked to an active account and are not used for any other purpose.
Deleting only some data
If you want to keep your account but correct or delete specific data, write to the same address. To turn off push notifications, just remove the permission in your phone's settings. More details in the Privacy Policy.